Frequently Asked Questions & Answers

General

Why should i unlock my phone?

There are many benefits of unlocking yor phone like, you can use a local sim card and save on roaming fees while travelling abraod, resale value of your ohone will increase as it is available to many carrier, it allows your handset to work with any carrier worldwide (please check which networks are compatible with your phone?).

What is phone unlocking?

The unlocking service we offer allows you to use any network service provider's SIM card in your phone. Typically this involves unlock codes which is a series of numbers can be entered into your mobile phone via the phones keypad. In case of iPhones, few T-Mobile and MetroPCS devices, it can be directly unlocked via manufacturer or carrier database and there is no need to enter the unlock code.

What are the benefits of unlocked phone?

1. Works on every GSM Carrier in the world.
2. Increase the resale value of your Phone by up to 300%.
3. Get rid of expensive Roaming charges and tariffs.
4. No more network restriction and contract.
5. No more tied down to one Carrier.
6. Use your work and personal SIM card in your unlocked phone, no need to carry two phones again.
7. No opening your Phone and risk of damage to your device.
8. No complicated software or hardware is required just enter code, and your Phone is PERMANENTLY unlocked.
9. It’s safe and does not void Phone’s warranty.
10. Unlocking is a one-time process and it works for lifetime of your Phone.

How will I know if my phone is locked?

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as "SIM not valid", "Phone Restricted", "SIM not accepted" then your phone is most likely to be locked. If the phone does allow you to view the menu then the phone in unlocked.

What does IMEI mean?

The International Mobile Equipment Identity or IMEI is a 15 digit serial number unique to every GSM cell phone. We generate the unlocking code from the IMEI, this is called remote unlocking.

How to get the IMEI number of my phone?

Enter *#06# into your phone to retrieve the unique 15 digit IMEI number. It can also be found printed on the back of the phone underneath the battery.

Is mobile phone unlocking legal?

We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices. Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked!

Please see this notice from the UK police (this site is based in the UK): http://www.met.police.uk/../unlocking.htm

In the USA, a recent recommendation by the commission set up to monitor and update the DMCA exempts the reverse engineering of firmware for unlocking purposes from the stringent copyright language of the DMCA. This has effectively made unlocking software completely legal in the USA for duration of 3 years, after which the decision will be reviewed. The DMCA's report exempting unlock software can be found at this document from the US Copyright Office: http://www.copyright.gov/../..tion.pdf

IMPOTANT NOTE: Although cell phone unlocking is legal in almost all countries, But it is your responsibility to check your local law before unlocking that you have the permission to unlock your phone to use with other GSM carriers. we are not responsible in any manner if we have unlocked your phone unknowingly. Like, in the United States, you are 100% legally allowed to unlock all your handsets which were manufactured before 26th 2013. For the Handsets manufactured after 26th 2013, you will be required to get permission from your carrier before unlocking it to use on a different network.

How safe is it and is it guaranteed to work?

Removing the network restriction on your Phone with unlocking codes is the safest and fastest way to unlock a cell phone. There is absolutely no risk of damaging your Phone or void warranty. You simply enter the unlock codes directly into your Phone via the Phone’s keypad to remove the network restriction. We guarantee it to work or your money back.

My phone make or model number isn’t listed on your site. Can you still unlock it?

It depends. Feel free to contact our support team with a message quoting your phone make, model number, locked network and country. We will reply soon and let you know if we have a solution for you.

Pre Sales

How can i make payment for my order?

Currently we use paypal to process all payments for unlock code orders. If you have an account in paypal you can easily pay with your paypal account, if not you can stil pay with your credit or debit card at Paypal.

Post Sales

I paid for code but still didn't received anything, What to do?

We have an automatic e-mail delivery system, However certain e-mail providers will label our messages as junk or spam. Please check your inbox as well as junk or spam folder to see our e-mail is there. If not, don’t worry you can also Track your order at our website. If you still having issues our dedicated customer support team is available to assist you.

How can i cancel my order.

Before making any cancellation request please check your order status and make sure the specified delivery time has been passed. As per supplier terms and digital nature of the product we are unable to cancel the orders while in transit.

How do I enter the unlock code?

Our instructions are very simple and easy to use. All neccessary instructions to unlock your phone will be provided once the order is completed.

I got order result e-mail but the code says “Not Found”, What does that mean?

The most common reason you get “Not Found” for a unlock code is you have provided us the incorrect order information like phone make, model number, locked network or IMEI number.

Another reason for Not Found is either your phone model is too new to get the unlock code or your phone is blacklisted (reported as lost or stolen) by network or having unpaid bills. In that case please contact our support team to check if there is any alternative solution available for this.

I got a code but it’s not working. What should I do?

We are very accurate with our unlock codes which having 100% guranteed to work if you have provided the corect order information. If you are not able to unlock your phone, please verify you have provided the correct order information like IMEI number, phone manufacturer, model number and locked network of your phone and make sure you have followed our code entry instructions correctly.

If all information you sent us are correct and you followed the unlocking instructions correctly but stil not able to unlock your phone, please raise a support ticket to our customer support team so we can troubleshoot your issue or assist you with more specific instructions for your model. If still the problem persists you may need to provide the video proof displaying the phone IMEI number and followed all instructions for video making. Additionally, different devices have different refund requirements. So please contact our support team before making the refund video.